ITSM Know How has experience across IT Infrastructure, including leading successful projects in the following areas:
Security – Upgrades & Initial Install to security components including Carbon Black, Splunk, NetSkope, ICE and security remediation initiatives across corporations.
Data Center – Upgrade, Expansion, and installations of New Data Centers, including setup of HVAC, Power, UPS, Fire suppression, Rack, Network, Storage, Backups, Firewalls, and Servers.
Mergers & Acquisition – Integration of new companies into existing company stable infrastructure, including PC Replacement, Network Gear Replacement, Transition of Mail/Storage, Network Upgrade, ERP Migration, Migration of Servers/Apps to the Cloud, physical security/camera systems, Manufacturing Systems, Onboarding of new Personnel and any unexpected integration issues.
Infrastructure – Upgrades to existing infrastructure including Oracle On-Premise & Cloud Solutions, Dell Storage, Backups Solutions & Hardware, Firewall Hardware, Unix Servers, Windows Severs, Virtualization HW, Citrix Infrastructure, Desktop installation/upgrade processes.
ITIL – Implementing ITIL Process, including Change, Incident, and Problem Management.